Mana3a Al-Asnan
English
Contact us
Email mana3apro@gmail.com. There is no phone line — email is the only support channel, and it is answered in Arabic or English.
To help us answer quickly, please include: the phone number your account uses, what you were trying to do, and what happened instead.
I did not receive the verification code
The code is sent once, when you create the account. It arrives on WhatsApp first, and as a text message if WhatsApp is unavailable. Check that the number you entered is the one on the device, wait a minute, then use the resend button. Every later sign-in uses your password, not a code.
I forgot my password
Use “نسيت كلمة المرور؟” on the sign-in screen. A fresh code is sent to your number and lets you set a new password. If the number is not registered, no code is sent and no account is created.
My booking has not been answered
A booking is a request until the clinic accepts it. If nobody answers within the response window, the request expires on its own and you are notified inside the app. You can cancel a request that is still waiting at any time from the appointment's details.
Deleting your account
From inside the app: حسابي → حذف الحساب نهائياً. You will be asked to type a confirmation phrase. On deletion your upcoming appointments are cancelled and the providers are notified, and your name and phone number are removed.
Records of completed and cancelled visits stay with the provider as their professional record, as the privacy policy explains.
You can also request deletion without installing the app: adminpro.mana3a.com/delete-account.
This app is not a medical service
Mana3a Al-Asnan books and organises appointments. It does not diagnose or treat, and it must not be used in an emergency — see the medical disclaimer. In an emergency go to the nearest emergency department.